|
Dear
Ian
Thank
you for giving me the opportunity to let others know how we feel
about your input into our team building.
Chesalon
Malabar is a 47 bed nursing home that is part of the Anglicare
group. We have approximately 50 staff members including both
young and old and those with university degrees and those who have
very little or no formal education. We have been trying for
some years to improve our teamwork both as a whole organisation and
also among smaller groups of staff. Age care is not an easy
area to work in and the area of communication is particularly
difficult as it involves not only communication with fellow staff
members but communication with residents, family members and other
professional bodies such as doctors. Ian has been working with
us over the last two years in our team building efforts to help the
staff learn about effective communication and interpersonal skills.
Ian’s
lectures are presented in a way that all staff can understand and
involve them in thinking through the issues and contributing to the
discussion. All staff received a quality handout on the
material that had been presented. Ian uses quotes and phrases
to reinforce his message and staff has often used these phrases in
between sessions when talking about communication. Staff
feedback from Ian’s sessions is that they are “fun”,
“interesting” and that “they learnt a lot”.
We
see Ian as an important part of our continuing work to build an
effective team here at Chesalon and would recommend him to anyone
else trying to do a similar thing.
Wendy Willett, Director
of Nursing
|